Privacy Policy

Introduction

Natural Systems Coaching & Development Ltd is a company incorporated and registered in England and Wales with company number 13231036. Natural Systems Coaching & Development Ltd is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the Data Protection Act 2018.

Natural Systems Coaching & Development Ltd ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use www.naturalsystems.co.uk/termsofservice and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If we are not sure of your identity, we may require you to provide further information in order for us to confirm who you are.

Please note that in some cases, asking us to stop using your personal data may restrict the products and services we are able to provide to you.

You can exercise your rights at any time by contacting us at www.naturalsystems.co.uk/contact.

Links From Our Site

Our Natural Systems Coaching & Development website contains links to and from other websites, which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third-party sites before you submit any personal data to the website. 

Marketing Emails

We will make it as easy as we can for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the primary service you have requested. 

Please note that if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by emailing www.naturalsystems.co.uk/contact or clicking the unsubscribe link on the marketing email that was sent to you. It may take 24 hours for this to become effective, and your contact details will be deleted within 30 days.

Website Privacy Policy

We keep certain basic information when you visit the Natural Systems Coaching & Development website and recognise the importance of keeping that information secure and letting you know what we will do with it.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website, and you should check their policy before continuing to access the site.

Information we may collect from you

We may collect and process the following data about you:

• Our website has a contact form that is provided to allow you to contact us. Data entered into this form is encrypted and is not stored online; furthermore, this data is used only for the intended use (e.g., to provide your contact details for us to reply to you).

If you contact us, we may keep a record of that correspondence for 90 days.

We do use a basic analytics package that identifies visitors to our site via an IP address. This data does not store any cookies on your device and any data collected (IP address, page visits, location, etc) is stored for no longer than six months. We consider this data "anonymous" and fairly insignificant, but should you wish us to remove or block your IP address you can do so by contacting us at www.naturalsystems.co.uk/contact . 

We will not, without your permission, sell, publish or share any information you entrust to us that identifies you or any person.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file that is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.

• To store information about your preferences, and so allow us to customise our site according to your individual interests.

• To speed up your searches.

• To recognise you when you return to our site.

The two types of cookies used on this site are classified as "Strictly Necessary" and "Analytics and Performance" cookies.

Strictly Necessary Cookies

We use "Strictly Necessary" cookies to:

• Administrate website content

• Remember if you accept our cookie policy

• Make sure you connect to the right service on our website when we make any changes to the way the website works

Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to:

• Gather information that could be used to advertise products or services to you

• Remember your preferences or username beyond your current visit

Performance Cookies

We use performance cookies to:

• Provide statistics on how our website is used

• Help us improve the website by measuring any errors that occur

Cookies we have defined as 'Performance' cookies will NOT be used to:

• Gather information that could be used to advertise products or services to you on other websites

• Target adverts to you on any other website

In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.

Necessary and required cookies

_acloggedin

• Supports login by Acuity Scheduling client if the client has an account

• January 1, 2025

ACUITY_CART

• Stores details about a client's package, gift, or subscription purchase, including the item purchased and the quantity

• Only applies to the new scheduler

• Type: localStorage

• No expiration

_client_acloggedin

• Supports login by Acuity Scheduling client if the client has an account

• January 1, 2025

_dd_cookie_test

• Tests if cookies are supported

• Expires instantly

_dd_s

• Tracks browser errors

• Four hours

_dd_site_test

• Tests if cookies are supported

• Expires instantly

_grecaptcha

• Helps reduce spam in Acuity Scheduling

• Type: localStorage

• No expiry

_ssid

• Remembers devices for anti-fraud purposes

• Four years

CART

• Shows when a visitor adds a product to their cart

• Two weeks

CHECKOUT_WEBSITE

• Identifies the correct site for checkout when checkout on the domain is disabled

• Session

client_username

• Remembers a logged in Acuity Scheduling client's username between visits

• One year

clientUser

• Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients

• 30 days

Commerce-checkout-state

• Stores state of checkout while the visitor is completing their order in PayPal

• Type: sessionstorage

• Session

Crumb

• Prevents cross-site request forgery (CSRF)

• Session

hasCart

• Tells Squarespace that the visitor has a cart

• Two weeks

Locked

• Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

• Session

orderStatusSessionToken

• Authenticates a visitor who logs into an order status page.

• One year

PHPSESSID

• Securely authenticates a visitor during their checkout in Acuity Scheduling

• One month

RecentRedirect

• Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

• 30 minutes

remember_client

• Remembers Acuity Scheduling client’s login details if they have an account

• 365 days

siteUserCrumb

• Prevents cross-site request forgery (CSRF) for logged in site users

• Three years

SiteUserInfo

• Identifies a visitor who logs into a customer account

• Three years

SiteUserSecureAuthToken

• Authenticates a visitor who logs into a customer account

• Three years

squarespace-announcement-bar

• Prevents the announcement bar from displaying if a visitor dismisses it

• Type: localStorage

• Persistent

squarespace-likes

• Shows when you've already "liked" a blog post

• Type: localStorage

• Persistent

squarespace-popup-overlay

• Prevents the promotional pop-up from displaying if a visitor dismisses it

• Type: localStorage

• Persistent

squarespace-video-player-options

• Remembers video player selected preferences (volume, playback speed, and quality) for videos uploaded directly to Squarespace

• Type: localStorage

• Persistent

ss_performancecookiesAllowed

• Remembers if a visitor agreed to placing Performance and Analytics cookies on their browser, when the site has a cookie banner and is restricting the placement of cookies

• 30 days

ss_marketingcookiesAllowed

• Remembers if a visitor agreed to placing Marketing cookies on their browser, when the site has a cookie banner and is restricting the placement of cookies

• 30 days

ss_sd

• Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions

• Session

Test

• Investigates if the browser supports cookies and prevents errors

• Session

TZ

• Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences.

• Type: localStorage

• Persistent

Analytics and performance cookies

We use analytics and performance cookies to collect information on your behalf about how visitors interact with the site.

ss_cid

• Identifies unique visitors and tracks a visitor’s sessions on the site

• Two years

ss_cpvisit

• Identifies unique visitors and tracks a visitor’s sessions on the site

• Two years

ss_cvisit

• Identifies unique visitors and tracks a visitor’s sessions on the site

• 30 minutes

ss_cvr

• Identifies unique visitors and tracks a visitor’s sessions on the site

• Two years

ss_cvt

• Identifies unique visitors and tracks a visitor’s sessions on the site

• 30 minutes

 Using our site indicates that you accept the use of 'Performance' cookies.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

The website usage data that we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storage or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All information you provide to us is stored on our secure servers via a hosting platform provided by Squarespace. To maintain a secure hosting service Squarespace:  

• Provide an automatic daily backup of your website on a 30 day rotation

• Provide a basic analytics package (as outlined above) based on the server security logs.

The Privacy Policy of Squarespace can be found here.  If you need us to remove a backup or remove/block an IP address, please contact us at www.naturalsystems.co.uk/contact .

Data Protection Policy

Introduction

At Natural Systems Coaching & Development Ltd we do all we can to respect your right to privacy and the protection of your personal information. This Data Protection Policy explains how Natural Systems Coaching & Development Ltd processes information through the Natural Systems Coaching & Development website that can be used to directly or indirectly identify an individual (“Personal Data”) collected through the delivery of our services.

Collection and Use

We collect personal data about you from a number of different sources, including:

• Information that you provide to us when you complete our online forms

• Information provided by you directly

We use this personal data for a number of different lawful purposes including:

• To carry out our obligations arising from any contracts entered into between you and/or a third party and us

• To provide information which we feel may interest you, where you have consented to be contacted for such purposes

• To allow you to participate in interactive features of our service when you choose to do so

• To notify you about changes to our service

• To comply with any legal obligations that we may have

When collecting your personal data, we inform you about its intended use and gain your consent through the use of a ‘Privacy Notice’.

Disclosure

In order to protect your privacy, we do not routinely share personal data with third parties. We may share your personal data with:

• Our suppliers and contractors who enable us to provide our services

• Our third-party partners for analysis and reporting, and where possible, we try to do this with anonymous information

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

Storage

The information you provide will be kept confidential. We have in place administrative, technical and physical measures designed to guard against and minimise the risk of loss, misuse or unauthorised processing or disclosure of the personal information that we hold.

We do not store your information longer than we need to provide services to you or to ensure we have appropriate and auditable records. We generally hold appropriate records for the duration of your engagement with Natural Systems Coaching & Development and for up to 2 years after.

All information stored by us is kept on our secure servers in the Cloud.  Once your data has been securely stored in the ‘Cloud’ it will be deleted from all personal computers and, where possible, paper documents shredded.  All personal computers are password-protected and kept up to date with the virus protection software.  A backup of information stored in the Cloud is stored on an external hard drive for a maximum of two years and stored in lockable secure storage.

On occasion, to deliver our service or to meet a legal requirement, it is necessary to store your personal data in paper form.  When this is required, your data is stored in locked conditions.  Once your data is no longer required to meet our service or legal obligations, the paper storage of your data is shredded. Paper copies are kept for a maximum of two years post-completion of a project or assignment.

We will store your personal data for the period that enables us to provide you with information, products or services that you request from us or for a longer period when required by law.

Unfortunately, the transmission of information via the internet and email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have various legal rights under data protection legislation:

• The right to request access to your personal information (known as a subject access request)

• The right to request that inaccurate information is corrected

• The right to request information is deleted in certain situations, including marketing

• The right to request we stop using your information for certain purposes

• The right for decisions not to be made by wholly autonomous means.

Please note that in some cases, asking us to stop using your personal data may restrict the products and services we are able to provide to you.

You can also exercise your rights at any time by contacting us at: www.naturalsystems.co.uk/contact.

Access to your personal data

The GDPR Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If we are not sure of your identity, we may require you to provide further information in order for us to confirm who you are.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

Contact

We will respect your personal information and undertake to comply with all applicable UK data protection legislation. If you are unhappy about the way we are handling your personal data, please contact us and we will try to rectify the situation. Questions, comments and requests regarding this privacy policy are welcomed and can be sent to us via www.naturalsystems.co.uk/contact . 

Should you not be satisfied with how we have collected, stored and used your data you can forward a complaint via www.naturalsystems.co.uk/contact . Should you not be satisfied with our response you can complain to the Information Commissioner’s Office.